Day-to-Day Business: Users often want to review conversations to ensure they have captured relevant information from the call. Call recording is an easy way to look back for conference call participant names and promised follow up items.  The recordings can also be processed by audio to text transcription services.

Training and Coaching: Recorded calls can be used to review an employee’s performance, provide feedback and identify best practices.

Contact Centers: Recording interactions with customers is an important tool for training and transaction verification. All calls can be recorded and reviewed to ensure compliance and improve customer satisfaction