Software that works on Wall Street is changing how business is done and who profits from it. by Nanette ByrnesFeb 7, 2017 At its height back(more…)
Tag: AI
CEO Tech Talk: Talkdesk Achieved Unicorn Status By Building A Call Center In The Cloud
CEO Tech Talk: Talkdesk Achieved Unicorn Status By Building A Call Center In The Cloud Jean Baptiste SuContributor Enterprise & CloudVice-President and Principal Analyst at(more…)
AI and the future of the Contact Center
Contact centers are undergoing a significant technology-enabled transformation. Traditionally, the contact center has been a back-office function focused primarily on operational performance and cost reduction.(more…)
How the public sector can use AI to streamline digital services
Chatbots have the potential to reduce the load on contact centres. A recent Capita workshop explored the impact of this and other emerging technology Earlier(more…)
AI and chatbots: The future of customer service
Richard Stevenson, CEO of Red Box Recorders, explores how technology is changing the landscape of customer service and how developments in AI and chatbots will change(more…)