At Singtel, our Group vision is to be Asia Pacific’s best communications technology company. We believe that the world is a better place when technology(more…)
Tag: Automation
AI and the future of the Contact Center
Contact centers are undergoing a significant technology-enabled transformation. Traditionally, the contact center has been a back-office function focused primarily on operational performance and cost reduction.(more…)
How the public sector can use AI to streamline digital services
Chatbots have the potential to reduce the load on contact centres. A recent Capita workshop explored the impact of this and other emerging technology Earlier(more…)