For those of us who have been in the industry for some time (20+ years) call / contact centres have gone from zero to hero(more…)
Tag: Call Centre
Red Box Recorders – A Declaration of Smart
http://www.youtube.com/watch?feature=player_embedded&v=MvBJ84FnXcY
New exemption order under Do Not Call Registry
SINGAPORE: There are now exemptions to a law that allows consumers to bar unsolicited calls, text messages and faxes from telemarketers. Organisations that have an(more…)
Service Excellence in the Contact Centre
Credit to Plantronics/ Contact Centre