CEO Tech Talk: Talkdesk Achieved Unicorn Status By Building A Call Center In The Cloud Jean Baptiste SuContributor Enterprise & CloudVice-President and Principal Analyst at(more…)
Tag: contact center
The Top 10 Emerging Technologies in Contact Centres
Here our panel of experts note their favourite up-and-coming technologies that can really benefit contact centre operations. 1. Robotic Process Automation How does Robotic Process(more…)
Ten Technologies to Consider for Contact Centers in 2017
The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I(more…)
NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5
The latest release of NICE’s leading recording platform helps organizations gain deeper business insights across all channels, including chat and Skype for Business, for improved(more…)