After decades of transmitting trades by phone line, J.P. Morgan Chase & Co. is close to cutting the cord. The largest U.S. bank by assets(more…)
Tag: Voice Recording
Benefits of Voice Recording
Day-to-Day Business: Users often want to review conversations to ensure they have captured relevant information from the call. Call recording is an easy way to look back for conference call(more…)
Red Box Recorders – A Declaration of Smart
http://www.youtube.com/watch?feature=player_embedded&v=MvBJ84FnXcY
New exemption order under Do Not Call Registry
SINGAPORE: There are now exemptions to a law that allows consumers to bar unsolicited calls, text messages and faxes from telemarketers. Organisations that have an(more…)
Video: Evolving with Analytics – IBM Coffee + Conversation
http://www.youtube.com/watch?v=JfAhD2RBr_U
Service Excellence in the Contact Centre
Credit to Plantronics/ Contact Centre