Voice logging or telephone recording, is the practice of regularly recording audio, usually in a business situation. Most commonly telephone lines or business radio channels are recorded. This allows businesses to keep records, improve customer service, increase security, and decrease errors. Although Voice logging is synonymous with telephone recording, or phone recording, it includes also recording the radio and VoIP conversations. In a call center environment it is often called “agent monitoring” or “call logging” The word “logging” comes from the log of calls or audio files that is generated as each recording is made.

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